HomeTerms & conditions
Rental Joy offers some items for purchase purpose, For purchase terms please check “9. Purchase terms” at end of this document.
The terms and conditions set out below shall be the basis of all Contracts of Hire with Rental Joy which shall be concluded by a Rental Agreement form by any person, persons or body corporate and the handing over of goods by Rental Joy on the basis of such Rental Agreement.
In these terms and conditions the hirer shall mean any person, persons or body corporate entering into a rental agreement with Rental Joy for the hire of goods and equipment.
(a) The period of hire shall commence with the hirer taking possession of the equipment (whether or not such receipt shall have been from Rental Joy) and shall terminate when equipment is returned. It is the responsibility of the hirer to obtain such receipt for the return of equipment which will represent sole evidence of the return of equipment to Rental Joy.
(b) Where equipment is delivered or collected by hirer, hirer’s servant or agents such delivery or collection is at the hirer’s risk and expense and the hirer shall be liable for physical loss and damage and delay to the equipment from the time the equipment leaves Rental Joy’s premises until it is returned to Rental Joy’s premises whether or not the equipment is being delivered or collected by Rental Joy’s or is in the custody of Rental Joy’s.
(a) The hirer will satisfy himself on taking possession of all equipment that it is in good working order and in undamaged condition. The hirer’s signature on the rental agreement will be taken as conclusive evidence that such agreement has been satisfied. Any matters relating to the sub standard condition or working of the equipment must be referred to Rental Joy and (if the rental is to proceed) a note endorsed on the Rental Agreement to be countersigned by Rental Joy.
(b) All equipment on hire remains the absolute property of Rental Joy.
(c) The hirer shall have no authority to transfer or otherwise part with possession of the equipment during the period of hire unless the express written consent of Rental Joy is first obtained.
(d) In the event that the hirer intends to take equipment out of the main address then consent must first be obtained from Rental Joy who may at their sole discretion vary the terms of the rental.
(a) It shall be the absolute responsibility of the hirer to ensure the safe keeping of equipment and the hirer will indemnify Rental Joy in respect of any loss or damage howsoever caused whilst in the hirer’s possession.
(b) All damage or loss will be notified to Rental Joy immediately (or as soon as practicable) following which the goods must be returned to Rental Joy for repair or replacement should repair be uneconomic. The hirer may carry out repairs to the damaged equipment with the express consent of Rental Joy and shall otherwise make no attempt to examine diagnose repair or remove the outer casing of the equipment hired.
(c) The hirer shall be liable to pay the full cost of replacement of any equipment lost or damaged beyond repair with reference to new equipment of the same or nearest available specification.
(d) In the event of loss or damage to equipment the period of hire will without further reference to the hirer extend until such time as full reimbursement for the cost of replacement of the lost or damaged equipment has been made whether or not such period extends beyond that of the original rental agreement.
(a) Rental Joy shall not be liable under any circumstances whatsoever for losses incurred by the hirer due to faulty or non functioning equipment during the period of hire. Rental Joy will however take all steps to ensure that faulty equipment is replaced as soon as possible with either the same or similar equipment.
(b) The hirer will indemnify Rental Joy at all times fully against any liabilities, demands, actions, claims or proceedings arising from or in connection with the equipment hired.
(c) In the event that the hirer shall create, use with or in conjunction to any equipment hired any unique or original material or matter Rental Joy shall have no liability whatsoever in respect of the loss, damage or imperfection of any such material and the hirer will be fully indemnify Rental Joy in respect of any such claims by a third party.
(a) During the Rental agreement the hirer will pay the rental fee as specified in the Rental Agreement plus V.A.T. In the event of the Rental Agreement specifying a daily rate then such rate will be charged to the end of the day on which the equipment is returned.
(b) Rental Joy reserves the right to charge a cancellation fee not exceeding the full rental charge under the Rental Agreement.
(c) All fees under the Rental Agreement will be discharged at the time of the hirer returning the equipment or with the specific consent of Rental Joy within 48 hours upon rental confirmation.
(d) Rental Joy reserves the right to determine the contract and recover any equipment hired in the event of bankruptcy, insolvency or liquidation of the hirer.
(e) Where the hirer is a body of corporate registered in United of Arab of Emirates (UAE), Rental Joy may in their sole discretion require a surety to the Rental Agreement. The surety hereby agrees to indemnify Rental Joy in respect of all sums due under the Contract of Hire in the event of partial or total default by the Hirer Company.
(a) Payment for hire goods ordered shall be made In Advance or at the time of delivery unless the customer shall have been granted a credit account. Such facility shall have been agreed by Rental Joy in writing and the existence of a credit account will be indicated on the hire invoice together with the specific credit period.
(b) Rental Joy reserves the right to be advice by the hirer for the rental extension at least 3 days before the rental will be due. If failed to do so and got extended it will be considered extended and will be charged for the full hiring amount agreed under the Contract of Hire.
(c) Where an order made by customers is accepted by Rental Joy and a deposit is paid over by the customer and such sum is agreed between the parties, Rental Joy reserves the right to retain the full amount of the deposit to set against any costs they incur in fulfilling the customer’s order.
9. Purchase terms:
Warranty: All products sold by Rental Joy are subject to manufacturer warranty. Rental Joy lists products that have at least 1 year warranty against manufacturing defects or otherwise as mentioned clearly in product page.
Refund: Full refund for products delivered if they are not as described in product page or are defected.
No refund on purchased items if item delivered is as described in product details.