Privacy policy
Last updated: May 2026
At Rental Joy, your privacy matters to us. Here's a clear breakdown of what information we collect, how we use it, and how we keep it safe.
What Information We Collect
When you sign up, list a product, or get in touch with us, we collect basic details like your name, email address, and phone number. If you're a supplier listing products, we also collect business-related information you provide during registration.
We also collect some information automatically when you browse our site, things like your IP address, browser type, and which pages you visit. This helps us understand how people use the platform so we can improve it.
How We Use Your Information
We use your information to run the platform properly. That means creating and managing your account, connecting renters with suppliers, responding to your questions, and keeping you updated about your listings or inquiries.
If you've given us your email, we may occasionally send you updates about new categories, features, or changes to our policies. You can opt out of these at any time, just reply to any email or reach out to us directly.
We do not sell your data. We do not rent your data. That's not something we do.
Who We Share It With
We only share your information when it's necessary to make the platform work. For example, when a renter contacts a supplier, basic contact details need to be exchanged to move things forward. Outside of that, we don't pass your information to third parties for their own use.
In some cases we may use third party tools to help run the website, things like analytics or email services. These are chosen carefully and are only given access to what they need to do their job.
Your Rights Over Your Data
You're in control of your information. At any time you can contact us to:
- See what information we hold about you
- Update or correct anything that's wrong
- Request that we delete your data
- Raise any concern you have about how we're using it
Just get in touch through our Contact page and we'll sort it out.
How We Protect Your Information
We take security seriously. Any sensitive information submitted through our website is encrypted and transmitted securely. You'll always see the padlock icon and https in your browser when using our site.
On our end, access to personal data is restricted to team members who genuinely need it to do their job. Our systems are kept in a secure environment and we review our practices regularly.
Cookies
Like most websites, we use cookies to keep the site functioning properly and to understand how visitors use it. You can adjust your browser settings to manage cookies if you prefer, though some parts of the site may not work as well without them.
Changes to This Policy
If we update this policy, we'll post the new version here with a revised date at the top. For significant changes we'll try to notify you directly.
Questions?
If anything here isn't clear or you have a concern, reach out to us through our Contact page. We're happy to talk through it.